Support

Help with common topics. You don't need to sign in to read this page.

Managing or cancelling your subscription

On your iPhone or iPad, go to Settings > Apple Account > Subscriptions to manage or cancel Story Club. Deleting the app or your account does not cancel a subscription. Refund requests go through Apple: reportaproblem.apple.com

Restoring purchases

Tap “Restore purchases” in the Parent Corner or on the purchase screen. If your subscription is active on the same Apple Account, Story Club opens again. Consumable purchases such as the Treasure Pack aren't restored; if your gold is linked to an account, the balance appears after Sign in with Apple. The same transaction never adds gold twice.

Problems creating a story

If the story or audio can't be completed, the reserved Story Gold is returned. Check your connection and try again. If audio is missing, the text stays: “Create AI narration” in the player prepares it again without spending gold, and Play reads it with the device voice in the same language.

Deleting your account

In the app, go to Parent Corner > Delete My Account. The account on our server, story backups, audio, covers, favorites, listening history and unused gold are deleted. Stories on this device stay. You need to cancel your Apple subscription separately.

Deleting personal data and data requests

If you haven't signed in with Apple, your stories live on your device: delete a story or remove the app. For access, correction, deletion and other requests, email us. See the Privacy Policy for details.

Contact

Email: info@karakas.digital. Please don't include your child's name or story text in your message.